{"id":2047,"date":"2019-09-04T10:49:16","date_gmt":"2019-09-04T10:49:16","guid":{"rendered":"http:\/\/impreza15.us-themes.com\/?page_id=2047"},"modified":"2023-07-26T18:32:17","modified_gmt":"2023-07-26T18:32:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/decolights.eu\/es\/faq\/","title":{"rendered":"preguntas frecuentes"},"content":{"rendered":"<section class=\"section\" id=\"section_116677051\">\n\t\t<div class=\"bg section-bg fill bg-fill\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse\"  id=\"row-207018134\">\n\n\n\t<div id=\"col-657106809\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-4176721285\" class=\"text\">\n\t\t\n\n<h2><strong>preguntas frecuentes<\/strong><\/h2>\n\n\t\t\n<style>\n#text-4176721285 {\n  font-size: 2rem;\n  text-align: center;\n  color: rgb(255,255,255);\n}\n#text-4176721285 > * {\n  color: rgb(255,255,255);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-657106809 > .col-inner {\n  margin: 0px 0px -10px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_116677051 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(0,0,0);\n}\n#section_116677051 .section-bg.bg-loaded {\n  background-image: url(https:\/\/decolights.eu\/wp-content\/uploads\/2023\/07\/decolights-shop-banner-black-new-scaled.jpg);\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_1557736315\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse\"  id=\"row-970858122\">\n\n\n\t<div id=\"col-525954582\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1531634021\" class=\"text\">\n\t\t\n\n<h1 class=\"alt-font\">preguntas<\/h1>\n\t\t\n<style>\n#text-1531634021 {\n  font-size: 4rem;\n  line-height: 0.9;\n  text-align: center;\n  color: rgba(240, 158, 51, 0.145);\n}\n#text-1531634021 > * {\n  color: rgba(240, 158, 51, 0.145);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-525954582 > .col-inner {\n  margin: 0px 0px -150px 0px;\n}\n@media (min-width:550px) {\n  #col-525954582 > .col-inner {\n    margin: 0px 0px -180px 0px;\n  }\n}\n@media (min-width:850px) {\n  #col-525954582 > .col-inner {\n    margin: 0px 0px -180px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"text-646836106\" class=\"text\">\n\t\t\n\n<p>ACLARA TUS DUDAS<\/p>\n\t\t\n<style>\n#text-646836106 {\n  font-size: 1rem;\n  line-height: 0.9;\n  text-align: center;\n  color: rgb(0,0,0);\n}\n#text-646836106 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-753744218\" class=\"text\">\n\t\t\n\n<h1>Pregunta frecuente<\/h1>\n\t\t\n<style>\n#text-753744218 {\n  font-size: 1.3rem;\n  text-align: center;\n  color: rgb(0,0,0);\n}\n#text-753744218 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1029966343\" class=\"text\">\n\t\t\n\n<p>Lea nuestras preguntas frecuentes para obtener una mejor comprensi\u00f3n de las preguntas comunes que hacen con frecuencia nuestros valiosos clientes.<\/p>\n\t\t\n<style>\n#text-1029966343 {\n  font-size: 1rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1436564406\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1436564406 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse align-center\"  id=\"row-2020678404\">\n\n\n\t<div id=\"col-21815823\" class=\"col medium-9 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2203315291\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2203315291-label\" class=\"accordion-title plain\" href=\"#accordion-item-which_payment_systems_you_accept?\" aria-expanded=\"false\" aria-controls=\"accordion-2203315291-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 sistemas de pago acepta?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2203315291-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2203315291-label\" >\n\t\t\t\n\n<p class=\"p1\">Aceptamos todas las principales tarjetas de cr\u00e9dito, incluidas Visa, Mastercard, Amex, Discover, etc. Tambi\u00e9n proporcionamos pagos del banco local. Se muestran en la p\u00e1gina de pago seg\u00fan su regi\u00f3n.\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-704465781\" class=\"accordion-item\">\n\t\t<a id=\"accordion-704465781-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_fast_is_the_shipping?\" aria-expanded=\"false\" aria-controls=\"accordion-704465781-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 tan r\u00e1pido es el env\u00edo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-704465781-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-704465781-label\" >\n\t\t\t\n\n<p>La mayor\u00eda de nuestros pedidos se entregan en aproximadamente 3 a 7 d\u00edas h\u00e1biles, pero como sabe, hay muchas variables que pueden afectar los tiempos de env\u00edo.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1037282234\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1037282234-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_can_i_track_my_order?\" aria-expanded=\"false\" aria-controls=\"accordion-1037282234-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo puedo rastrear mi pedido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1037282234-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1037282234-label\" >\n\t\t\t\n\n<p>El c\u00f3digo de seguimiento se proporcionar\u00e1 despu\u00e9s de que el paquete haya sido enviado desde nuestro almac\u00e9n. Si falta, p\u00f3ngase en contacto con nuestro servicio de atenci\u00f3n al cliente.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-842381640\" class=\"accordion-item\">\n\t\t<a id=\"accordion-842381640-label\" class=\"accordion-title plain\" href=\"#accordion-item-i_need_to_change_something_in_my_order\" aria-expanded=\"false\" aria-controls=\"accordion-842381640-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Necesito cambiar algo en mi pedido<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-842381640-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-842381640-label\" >\n\t\t\t\n\n<p>Podemos realizar cambios en su pedido si el pedido a\u00fan no ha sido enviado.<br \/>\nCont\u00e1ctenos aqu\u00ed: www.decolights.eu\/contact<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3440527290\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3440527290-label\" class=\"accordion-title plain\" href=\"#accordion-item-i_want_to_return_my_order\" aria-expanded=\"false\" aria-controls=\"accordion-3440527290-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>quiero devolver mi pedido<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3440527290-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3440527290-label\" >\n\t\t\t\n\n<p class=\"p1\">Los productos pueden ser reemplazados o devueltos dentro de los 14 d\u00edas posteriores a la recepci\u00f3n del producto. Las devoluciones deben ser notificadas por escrito. Puedes contactarnos\u00a0<a href=\"https:\/\/decolights.eu\/es\/contact\/\"><span class=\"s1\"><b>aqu\u00ed<\/b><\/span><\/a>.<\/p>\n<p class=\"p1\">El producto devuelto debe estar sin usar, en su embalaje original y en las mismas condiciones en que se recibi\u00f3. El coste de la devoluci\u00f3n corre a cargo del cliente.<\/p>\n<p class=\"p2\"><span class=\"s2\">Leer m\u00e1s aqu\u00ed:\u00a0<a href=\"https:\/\/decolights.eu\/es\/returns\/\">https:\/\/decolights.eu\/returns\/<\/a><\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-43753262\" class=\"accordion-item\">\n\t\t<a id=\"accordion-43753262-label\" class=\"accordion-title plain\" href=\"#accordion-item-my_product_arrived_with_a_defect,_what_should_i_do?\" aria-expanded=\"false\" aria-controls=\"accordion-43753262-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Mi producto lleg\u00f3 con un defecto, \u00bfqu\u00e9 debo hacer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-43753262-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-43753262-label\" >\n\t\t\t\n\n<p class=\"p1\">Estamos felices de reemplazar su producto,<b>\u00a0<\/b>por favor refi\u00e9rase a nuestro\u00a0<a href=\"https:\/\/decolights.eu\/es\/returns\/\"><span class=\"s1\"><b>pol\u00edtica de devoluciones y reemplazo<\/b><\/span><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3680066777\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3680066777-label\" class=\"accordion-title plain\" href=\"#accordion-item-my_payment_failed\" aria-expanded=\"false\" aria-controls=\"accordion-3680066777-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Palanca\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Mi pago fall\u00f3<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3680066777-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3680066777-label\" >\n\t\t\t\n\n<p class=\"p1\">Si no pag\u00f3 con tarjeta de cr\u00e9dito en la caja, puede pagar a trav\u00e9s de su banco local. Si tiene m\u00e1s problemas, p\u00f3ngase en contacto con el servicio de atenci\u00f3n al cliente y estar\u00e1n encantados de ayudarle.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-21815823 > .col-inner {\n  padding: 0px 5% 0px 5%;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1609419591\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1609419591 {\n  padding-top: 40px;\n}\n@media (min-width:550px) {\n  #gap-1609419591 {\n    padding-top: 40px;\n  }\n}\n@media (min-width:850px) {\n  #gap-1609419591 {\n    padding-top: 50px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1557736315 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(255,255,255);\n}\n@media (min-width:550px) {\n  #section_1557736315 {\n    padding-top: 30px;\n    padding-bottom: 30px;\n  }\n}\n@media (min-width:850px) {\n  #section_1557736315 {\n    padding-top: 40px;\n    padding-bottom: 40px;\n  }\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-2047","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs Page - Decolights.eu<\/title>\n<meta name=\"description\" content=\"Decolights.eu Help &amp; FAQ Page. 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